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FAQs

Got Questions

Read our Answers to questions we are often asked below OR contact our concierge for more information.


Where does the personal shopping take place

In Accra and any other city of your choice including online shopping.

Do you organize group shopping trips

Yes, we organize customized shopping trips for hens parties, groups of friends or businesses looking for interesting break out sessions or staff reward sessions. Contact our concierge

Do you offer styling for men

Yes, definitely!

What happens if I need to cancel/reschedule my appointment

Please let us know ASAP, if you need to cancel or reschedule, and we will do our very best to accommodate you. A cancellation fee of 50% of the session price will apply if you do not provide 24hrs notice, prior to your appointment.

Do we offer plus size styling

We certainly do. We are experts in plus size styling.

Do you work for the stores you shop from apart from your online and studio shop

No way! We are not affiliated with any stores or shopping centers now. We go to stores to find clothes that suit you and your budget; it does not matter where that is.

Can you help me with colours

Definitely, we will show you what colours suit you and what to avoid. Check out our blog.

I hate shopping, I am just not sure if this is for me

Most people who say they hate shopping do so because they can never find anything to suit them. They trail around the shops, trying on item after item that looks awful. Well, that is what we are here to help you with. We take the hard work out of shopping, we find you outfits that suit your body shape, budget, style and colouring.

If you do a wardrobe audit do you throw away all my clothes? What if I really love something but you hate it

We try and make the most of what you have got that is the best bit of the wardrobe management session, finding those hidden gems you had forgotten about or you just do not know what to wear with them. It is totally up to you whether you get rid of something or not we only advise you! We also recommend that anything you do not want anymore goes to a better home

How much does a brand cost

The biggest variable affecting the price is the scope of the work that needs to get done. Research can add a significant bump to the price as can the creation of deliverables. The bottom line is that the branding process must be viewed as an investment. Compared to the cost of implementation, designing the brand is a bargain.

How long will it take to design a brand identity

90 to 120 days is comfortable but we have been know to do it in as little as five working day. The availability of the client team and the decision making process on the client side are typically the biggest influencers of how long the process takes.

I already have a logo, but need help with everything else. Can you help

We are definitely able to assist you with everything you need with your logo. While we prefer to start from the ground up, we can pick up where you left off and help you every step of the way.

I have a web programmer that i like to use, can we work with them

We have a wonderful programmer that we have an efficient working relationship with; however, if you prefer to stick with someone you have worked with in the past, we are happy to coordinate with them as well. We have created a seamless workflow with our current programmer, so we just ask that you have patience if we have a few hiccups along the way working with someone new.

How do i choose colors for my logo

Colours are chosen from the Pantone Colour System. While colors vary slightly depending on printing methods, this guarantees that your colour will not vary in shades or tint and provide for an overall cohesive look in your final materials.

What forms of payments do you accept

We accept these following major credit cards: Visa, MasterCard, American Express and Discover. We are also happy to accept payments through PayPal. MTN Mobile Money, Mpower and direct bank deposit. You can also use our gift card and loyalty cards. All International Credit Cards must be paid through PayPal and MPower Important: Due to our verification process, orders may be subject to a hold and MUST be paid through Paypal. Note: Please check your spam for our emails or add concierge@opulence.com.gh to your contacts to avoid missing any important notifications about your orders being on hold.

Do you accept cheque or money orders

We accept Cheque and money orders when you place your order at our lounge.

How are Customs Duty/Fees applied to my order

Our shipping charges on orders do not include international taxes or duties. We recommend that you contact your local customs office to request details regarding these charges. If you decide to decline any shipments in progress from opulence.com.gh, you remain responsible for all original shipping costs, duties, taxes and/or customs charges that are incurred on the denied package, in addition to the cost of returning the package to opulence.com.gh. These costs will be subtracted from your refund. OpulenceConsult has made every effort to minimize shipping costs and does not profit from any additional duties and/or customs fee rates. We are required by law to disclose the full value of the package contents and cannot alter the value on the shipping label. For further shipping and handling questions or comments, please contact our concierge.

Which payment form do you accept

We accept these following major credit cards: Visa, MasterCard, American Express and Discover. We are also happy to accept payments through PayPal. MTN Mobile Money, Mpower and direct bank deposit. You can also use our gift card and loyalty cards. All International Credit Cards must be paid through PayPal and MPower Important: Due to our verification process, orders may be subject to a hold and MUST be paid through Paypal. Note: Please check your spam for our emails or add concierge@opulence.com.gh to your contacts to avoid missing any important notifications about your orders being on hold.

Does opulence.com.gh Price Match

Although we do not price match, we offer additional weekly discounts and promotions.

Why does my order status say pending

Pending means we have received your order and your invoice has been sent to our store.

Can I modify or cancel my order

Due to a change in our store system, orders can no longer be modified or cancelled after they are placed. We understand that there will be situations where you will want to change your order and we will do our absolute best to accommodate your needs. In these cases, please contact our Concierge as soon as possible at +233 24 959 5812. If the order has already been processed, we will be more than happy to supply you with a free return label.

What if a product is on back order

You can choose to replace the back ordered item, remove it completely, have your items shipped separately or delay the entire shipment until the item is back in stock. Please let us know your choice as soon as possible.

Why is the product that I received different from the image shown on your website

Manufacturers update packaging, formulations and designs frequently so the pictures on our website may not always be updated. If you are aware that the item you would like to order has been repackaged, please contact us to verify if we have the new updated packaging or the original. If you received an item that does not match the image shown on our site and are unhappy with the item please contact our Concierge and we will be happy to assist you on making this right. Feel free to let us know about these inconsistencies and we will do our best to update our website.

What products from the store can I not return

We understand that products may not always work out but for sanitary reasons we cannot accept returns on the following products: underwear, makeup and cosmetics, edibles and drinks etc.

Can I return used products

Unfortunately we do not accept any products that have been used or opened because all returns must be in a re-sellable condition. If you have any questions regarding this, please contact our Concierge.

How do I begin the return process

To return a product, please email our Concierge for a Return Merchandise Authorization (RMA) number. Returns must be received within 30 days of the original shipping date.

When will I receive my refund

All returns take 1-2 weeks to process once your package has reached our Return Center. You will be notified via email once the return has been processed.

How do I exchange a product

If you would like to exchange a product, please call our Concierge during business hours. We are more than happy to help you pick out something new.

How much time do I have to make an exchange

Exchanges must be received within 12 days of the original shipping date.

What if the product I want to exchange costs more or less than the original product

If your new product costs more than the original one, you must authorize us to charge the additional amount to the original form of payment. If the new product costs less, we will refund the difference to the original form of payment.

Do I pay for shipping on exchanges

You will be responsible for the return postage or shipping fee but we will ship out your replacement products free of charge.