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Enrolment Terms

Our courses are very popular and many fill up several weeks before they start. Register as early as possible to avoid disappointment. Courses are small and places are limited. You must fully pay for a course in order to secure your place. If your employer is paying on your behalf your place won’t be confirmed until we have received a purchase order from your company.

 

MATERIALS:

Most materials are included as part of the course fee, however, you may be asked to bring some materials along to your first lesson – these are listed on the course descriptions. We've created a list of suggested materials that must be purchased from our stockiest or us

 

WHAT DO I DO ON THE FIRST DAY?

You’ll receive an email confirm your registering and telling you where you need to go for your first class and what materials you need to bring. Please print off a copy of this email to gain access to the building. There will be a register at the reception desk of your site. This register will tell you which room number your course will take place in. Please aim to arrive 15 minutes before the start of your course.

 

WILL I GET A STUDENT CARD AND ACCESS TO THE LIBRARY AND COMPUTERS?

You’ll be able to use our library (for reference only) during the duration of your short course. Please bring your joining instructions to gain access to the building. Computer access is only provided to students who are participating in computer-based classes. You won't receive a student card, however, please bring a copy of your joining instructions to gain access to our buildings.

 

BASIS OF AGREEMENT

We consider these terms and the registering form to set out the whole agreement between you and us for the provision of the courses. These terms only apply to our contracts with consumers. Please check that the details in these terms and on the registering form are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorized employees and agents.

 

Please ensure that you read and understand these terms before you sign and submit the registering form, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause

If any of these terms are inconsistent with any term of the registering form, the registering form shall prevail. The registering form is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion. These terms shall become binding on you and us when we issue you with written acceptance of a registration form; or we notify you that we are able to provide the course, whichever is the earlier, at which point a contract shall come into existence between us.

 

FEES

Full payment of the course fees must be received prior to commencement of the course. All course fees are VAT/NHIL inclusive. 

 

MINIMUM AGE REQUIREMENT

We cannot register students less than 18 years of age except for on those courses specifically listed as being for younger age groups. You confirm that you are 18 years of age or over. If this proves to be incorrect we may terminate our agreement with you.

 

METHODS OF PAYMENT

Fees can be paid by credit or debit card by post, fax or online. Payment by Cheque is also accepted except in the two weeks prior to the course's start date.

 

CASH CAN PAY FEES IF PAYMENT IS MADE IN PERSON.

Payment by bank electronic transfer, banker's draft or a payment, which is sent for collection, Please include the additional bank charges to be made to us and provide us with the transaction reference number. Our bank details are available on request.

If your company or organization is paying for the course fees and would prefer to be invoiced, please write to us on your company's headed paper and send a company purchase order with your registering form. Payment is required within 30 days of the date of the invoice or as specified. Your place on the course is not confirmed until full payment has been received.

 

PAYMENT BY CASH

If you wish to pay for your course in cash, you will be required to provide photo ID at the time of registering. This ID should be either a driving license or passport, which we will photocopy and attach a copy to your registering form.

 If you subsequently require a refund you will need to bring the same photographic ID to collect the cash refund. This will be checked against the original ID provided before any cash is refunded. Please note that cash refunds can only be collected on weekdays between 10am and 4pm.

 

LATE APPLICATIONS

If there are places available on a course we will accept registration right up until the course commences.

If you apply within five working days of the course commencing, we cannot guarantee that your registering confirmation will reach you prior to the start of the course.

Late applicants will usually have their place on the course confirmed by telephone or email. If, however, you have not received confirmation within 24 hours of your application it is your responsibility to check the status of your registering. This can be done by contacting our Office.

 

OVERSEAS APPLICATIONS

As we may need to contact you in the two weeks prior to the course start date, please ensure you include your contact details when making your registering.

Please ensure that your place is confirmed and the course is running before you make any travel arrangements. We are not liable for travel or accommodation costs

Fees are payable in Ghana cedis unless you are non-Ghanaian and in the event of a refund, you will be refunded in Ghana cedis. We will not be liable for any losses incurred as a result of currency fluctuations or exchanges.

 

Visas - If you do not hold an ECOWAS passport you will need a visa that allows you to study here in order to take one of our courses. For information please contact our concierge It is your responsibility to determine how far in advance you need to apply for a visa, and to allow sufficient time to obtain a visa.

 

CANCELLATIONS BY YOU

Where you are an individual not a company and you register your course otherwise than in person, you have the right to cancel your registering within 7 days starting on the day after the contract between us comes into force in accordance with condition 1.4 ("Contract Date") unless the Contract Date is less than 7 days prior to the commencement of your course in which case you may cancel at any time up to the commencement of your course. Where you cancel your registering in accordance with this condition you will be entitled to a full refund of any payments you have made in respect of the course. In addition to the statutory cancellation rights set out in condition the following apply:

Where you cancel your place on a course more than 7 days after the Contract Date but up to one month before the course start date, you will be entitled to a refund of the course fees, less an administrative charge to cover our costs.

Where you cancel your place on a course more than 7 days after the Contract Date but within one month of the course start date you will not be entitled to any refund unless a replacement student can be found for your place. If a replacement student is found you will be entitled to a refund of the course fees, less an administrative charge.

Cancellation requests must be made in writing.

You may not cancel your place on a course once the course has started. Please note that refunds can take up to 3 weeks to process.

 

CANCELLATIONS BY US

Please note that courses have minimum attendance levels and may be cancelled if too few registrations are received.

We reserve the right to amend or cancel courses, change location and substitute lecturers and tutors.

If we cancel a course we shall endeavour to give you at least one week's notice and you will have the option of transferring to another course or of having a full refund of the fees, which we will return to you within three weeks.

We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or timetabling constraints as set out above and beyond the cost of the course fee.

 

CLASS POSTPONEMENT BY US

If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class or to add the missed hours to the remaining course classes. 

 

TRANSFERS

You may transfer onto another course up to one month before the course start date. Under these circumstances, you will be permitted to transfer subject to an administrative charge to cover our costs.

If you wish to transfer within one month of the course start date you will not be permitted to transfer unless a replacement student can be found for your place.

 If a replacement student is found prior to the course start date, you will be permitted to transfer subject to an administrative charge. Students can transfer a maximum of two times. Transfer requests must be made in writing. You may not transfer to another course once your course has started.

 

SUBSTITUTIONS

If you are unable to attend a course you are permitted to transfer your place to a substitute student up to one week before the start date.

We must be notified in writing of the substitute student's name and with an administration charge for the substitution.

Substitutions cannot be accepted after the course has started

 

NON-ATTENDANCE

Non-attendance at classes due to illness or for personal or professional reasons does not give rise to the right to refunds, extra tuition or a transfer.

However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

Please note that if alternative options are offered there may be an additional charge.

 

EVENTS OUTSIDE OUR CONTROL

We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), acts of God, wars, riots, civil commotions, malicious damage, compliance with any law or governmental order, rules, regulations or directions, accidents, breakdowns of plant or machinery, fires, floods, storms, pandemics, epidemics or other outbreaks of disease or infection, or failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.

 

CERTIFICATES

To achieve a certificate of attendance you must attend at least 80% of the course. You will be presented with a certificate at the end of the course. The name given on the registration’s form will be the one that appears on the certificate. It is not feasible to examine and grade your work. Therefore the certificate of attendance is not a qualification. If you miss the last session due to reasons for which we are not responsible then a replacement certificate can be sent although you may be required to provide a stamped addressed envelope for this service. If for any reason you do not receive a certificate for reasons that we are responsible for then a replacement will be sent in the post free of charge once the course register or tutor has verified your attendance. You may also collect a certificate from the Short Course Office with prior arrangement. Replacement certificates can be produced up to one year after completion of your course but will incur a fee.

 

MATERIALS AND EQUIPMENT

The course fee includes the cost of basic materials, which will be provided.

Please see the course description in our brochure and website for details of the additional materials which you will need. Failure to bring the required materials will delay your progress on the courses.

Unless otherwise agreed in advance, the course facilities are only available for use during the course hours and not at other times.

ENGLISH

All classes are taught in English. Applicants whose first language is not English should note that they are required to be proficient in written and spoken English and be able to participate in group discussions and presentations in English. (Please contact our concierge for more information).

 

STUDENT CONDUCT

Students are expected to conduct themselves in a professional manner and to recognize that other students also require support and assistance. If a student becomes persistently disruptive we reserve the right to offer a verbal or written warning and, if this does not resolve the situation, we may, at our discretion, require the student to leave the course and we may exclude the student from our premises.

 

PUBLIC HOLIDAYS

Normally there are no Monday classes on bank holiday weekends and published course dates reflect this.

 

RECORDING

Due to copyright, and to respect other participants, the use of audio and/or visual recording is not permitted during any course.

 

HEALTH & SAFETY

Students are asked to wear appropriate clothing and footwear to practical classes. This will be discussed with you on the first day of your course or else will be referred to in the materials list. Students who fail to comply with health and safety rules will be unable to participate in practical classes.

 

COURSE LOCATION

You will be advised of your course location in your registering confirmation letter. Please be advised that course locations may occasionally change due to operational reasons.

 

ASSIGNMENT

Except as set out in condition 12 you may not transfer any of your rights or obligations under these terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms to another organization, but this will not affect your rights under these terms.

 

DATA PROTECTION

We will only use the personal information you provide to us to provide the courses, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information. We will not pass your data to third parties.

 

GENERAL

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

 

If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

 

A person who is not party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties). The laws of Ghana shall govern these terms and conditions and you and we both agree to the non-exclusive jurisdiction of the Ghanaian courts.

 

Age: We can’t register students under 18, except for those courses listed in our 'Short courses. Level: Our short courses are for beginners, intermediates and advanced learners – everyone in other words. We run our classes so you can fit them around your other commitments; they’re held in the evenings, daytime, weekends or online. 

The short course location is specified alongside dates/time. We have a partnership with hotels that offer accommodation at a discount. Kindly contact our concierge.