LOGIN   CONTACT    

PURCHASE CONDITIONS

Our prices are determined by the nature of the service rendered and tax. The percentage ranges from 5% - 25% as Sales Tax and 17.5% VAT & NHIL. We reserve the right to give discounted services and products to our client and first-time clients, multiple bookings, full payment during reservation etc.

 

BILLING

We have different forms of billing to meet every pocket. Invoicing takes place after the preliminary session depending on the client’s request. These are our form of billing:

 

CHARGE PER SERVICE

This form of billing states the fixed price of the service plus taxes. 

 

COST PLUS BILLING

OpulenceConsult will cover the cost of the required items or material, third party services etc in addition to the cost of the service required. These arrangements usually include markups on all charges.

 

RETAINER BILLING

Our Retainer includes a bespoke package; a selection of offered services and custom coaching needs as requested. Pricing varies depending on the duration (6,12, 18, 24 months) and level of service requested

 

DELIVERY OF PURCHASED ITEMS FROM ONLINE STORE

We usually encourage pickup on the spot; however Items offered may be dispatched within five working days due to the availability of items. Occasionally, orders may be cancelled by our system for these reasons. If your order is cancelled, you will be notified with a reason for the cancellation and as such you will not be billed.

  • Unavailable item
  • Difficulty in processing payment information
  • Cannot deliver to address provided
  • Duplicate order was placed
  • Cancelled due to a client’s request

 

BUYING GUIDE

When you first log on to the store; simply browse our collection, select and make payment with any of our accepted payment forms and arrange for pickup or delivery option. You can also opt for myStyle Arsenal,  an exclusive shopping experience to celebrate your style, desire for fashion and luxury. Think of it as a “style retreat”, because we deliver must-have style product and experience that will up your lifestyle enhancement!

Plus every quarter members of myStyle Arsenal, will receive:

  • Complimentary online shopping
  • 10% off all services
  • Quarterly shopping event with exclusive 5% discount at any featured boutique
  • Membership will be billed annually
  • Refer three friends and get a three months for FREE!
  • Membership makes a great gift too

 

DELIVERY

We usually encourage pickup from our office unless stated. Delivery and handling charges are based on the amount charged by the courier service provider. The clients can also arrange for pickup and inform our concierge. We cannot accept the responsibility for any delay, damages which did not occur from our office.

 

EXPORT ORDERS

We cannot be held responsible should local customs authorities wish to confiscate any particular item.

Local Taxes & Duties:  These are the responsibility of the client or recipient in the country of destination.

We endeavour to deliver our services by the stated delivery date but any delay will not be liable for any loss whatsoever in the event of late delivery or the delivery of goods or any payment outstanding. The Client shall not be entitled to refuse to accept late delivery or treat late delivery as a breach of contract. No order may be cancelled once goods have been dispatched.

We reserve the rights to modify our shipping and handling without prior notice.

 

GIFT CARD DELIVERY

Gift cards will be dispatched as soon as payment is confirmed. The delivery will be done same day or overnight depending on the time of purchase. Business hours are 10.00 – 1800 from Monday - Friday excluding holidays. Deliveries will be made by first class courier service unless express delivery is requested. Charges will be automatically added to the cost of the gift card during the processing of the order. Specially wrapped cards will cost extra. 

The eGift cards shall be purchased within hours after payment has been processed. Please note; purchases made on weekends and holidays will be dispatched the next working day.

 

Tracking Gift Card Delivery

If you are not sure the eGift Card has reached its destination, for your convenience, check your inbox or junk for dispatched confirmation notice from us, or the recipient before contacting us about delayed delivery.

 

EXPORT ORDERS

We cannot be held responsible should local customs authorities wish to confiscate any particular item. Local Taxes & Duties are the responsibility of the client or recipient in the country of destination. We endeavour to deliver our services by the stated delivery date but may suspend or delay delivery and will not be liable for any loss whatsoever in the event of late delivery or non-delivery of goods or any payment outstanding. The Client shall not be entitled to refuse to accept late delivery or treat late delivery as a breach of contract. No order may be cancelled once goods have been dispatched.

We reserve the rights to modify our shipping and handling without prior notice.

 

Shortages & Damages

We cannot, unfortunately, accept any claims for goods received with shortages or damaged unless witnessed and authorised prior to receipt by a signed copy of our delivery order form to ensure prompt resolution.

When your order arrives, please inspect it for any damage that may have occurred during delivery in the present of our delivery personnel. It is normal for the carton to show some wear, however, if damage occurred to the item(s), please contact us immediately.

 

RETURNS PROCEDURE

We make every effort to ensure that products arrive in perfect condition.  If products arrive damaged in any way, clients should contact us on delivery or on receipt; this does not affect your statutory rights as a consumer.

Whole goods returned due to the client’s error would result in the issue of a credit note following the deduction of restocking charge. We cannot accept any items showing signs of being used, displayed or in such a condition as to render them not re-sellable.

 

REFUND POLICY

We reserve the rights to terminate any transactions and refund the full payment via the same payment form used to place an order. However, deposits for our events (either in-house or hosted by others) are non-refundable but transferable.

 

REQUESTING REFUND

The Client may request a refund by completing the Refund Request form, which will be provided upon request. Upon timely receipt of the completed form will we refund the total payment made by the Client.

The refund policy will not take effect:

  1. If you have already confirmed or approved Action Plan. Your approval represents an acceptance of the Action Plan and serves as an implicit statement of satisfaction.
  2. If you failed to communicate with us for more than five days.
  3. If you purchased a "Special Offer" that does not constitute one of our standard packages as advertised.